Frequently Asked Questions
Find here the essential answers about Tygani pieces, their condition, delivery, collection in Normandy, and returns.
What types of items does Tygani offer?
Tygani selects antique, vintage, or second-hand furniture, lighting, artworks, and decorative objects. Each piece is unique and may show signs of wear consistent with its age and history.
How can I find out the exact condition of a piece?
Each product page features several photographs, its dimensions, and a description that is as precise as possible. Signs of age, irregularities, or known restorations are noted when observed. You can request additional details or photographs before purchase.
Do you currently offer delivery?
Yes. For eligible small items, the delivery methods and their costs are displayed at checkout, depending on the order and destination. For eligible furniture and bulky items, Cocolis transport is reserved and paid separately: the €0 displayed for this option at Tygani does not correspond to free delivery.
Consult the delivery section of the product page and our delivery and collection guide before ordering. Cocolis calculates the available offers according to the route, packed dimensions and weight, selected options and insurance. The final amount is confirmed when you book with Cocolis. For pieces or destinations requiring a quotation, obtain a firm quote before buying.
Collection by appointment in Garennes-sur-Eure is free. For an order combining a piece of furniture and eligible small items, the items are grouped in the same Cocolis transport, without a separate Colissimo shipment. Jewellery and precious metals are excluded.
How does collection work?
Free collection takes place at ZA Les Grenelle, 27780 Garennes-sur-Eure, by appointment only. After your purchase, Tygani will contact you to set the time slot and clarify the practical arrangements. Wait for confirmation of the appointment before travelling and check the dimensions of the piece, the capacity of your vehicle, and the assistance needed for handling.
Can I ask a question before buying?
Yes. Use the Contact page or write to contact@tygani.fr, indicating the name of the piece concerned. We will respond personally with the available information.
Can I cancel before shipping or collection?
Contact Tygani as soon as possible. If the order has not yet been shipped or picked up, we will indicate the procedure to follow depending on its status.
Do I have a right of withdrawal after an online purchase picked up on site?
Yes. A purchase concluded online remains a distance sale, even when it is subsequently picked up on site. Subject to the exceptions provided by law, you have 14 days from the date you take possession of the goods to notify your decision to withdraw, then 14 days to return the goods.
How do I return a piece after withdrawal?
First, contact Tygani in writing. We will indicate the arrangements suitable for the piece: return by transport or handover by appointment. Unless the product is defective, non-compliant, or due to an error by Tygani, the direct costs and the organisation of the return remain your responsibility.
What should I do in case of a problem?
Write quickly to contact@tygani.fr with the name of the piece, your order number, and useful photographs. The applicable legal guarantees naturally remain valid.